Shipping policy

Free Domestic Shipping on orders over $50.

We currently offer free shipping on all orders over $50 within the continental United States. Alaska, Hawaii, and U.S. territories are not included.

SHIPPING TIMELINES

Domestic Shipping*: Orders typically ship within 1-7 business days of purchase. Once you have received a shipping notification, please allow approximately 3-5 business days for domestic delivery. 

Expedited Shipping*: Expedited orders are delivered between approximately 1-3 business days. These orders will ship within approximately 24 hours of purchase. 

*Please note shipping timelines may be extended around Holidays, New Releases and Sales Events. These timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Shipping carriers are seeing continued transit delays due to the ongoing efforts to keep staff safe during Covid-19. Please understand that while Owl & Oak makes all efforts to ensure your package arrives in a timely manner, we are not responsible for these delays.

UPDATING ORDER INFORMATION

Unfortunately, we do not have the ability to change your order after it is placed. Please ensure that your shipping details are correct as we are not able to edit these once your order has been processed.

COMBINING ORDERS

Unfortunately, because we are working to get your order to you as fast as possible we are unable to combine orders.

LOST PACKAGES

If your tracking information has reported a successful delivery but you have not received it please contact the shipping carrier directly. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

 

If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@owlandoak.co.